While we cannot provide direct support to your warranty or non-warranty laptop we are happy to help you troubleshoot the problem. If your personal laptop is not working feel free to stop by our office and speak with any of our techs. We can help you with many of your problems, but there are some things you should be aware of:

If you send your laptop off for RMA they will usually wipe the disk, so you want to make sure that you have a good backup. We can't perform the backup for you, but the folders you should most certainly copy are:

For Windows XP
C:\Documents and Settings\USERNAME-YOU-LOGON-WITH

For Windows Vista on up
C:\Users\USERNAME-YOU-LOGON-WITH

Some information that you may want to note about your laptop are things like the following:

• Model Number
• Serial Number
• Date of Purchase

Below are the support sites for various laptop manufacturers:

• Acer Support
• Apple Support
• Dell Support
• HP Support
• Lenovo Support
• Toshiba Support

Screensavers have now been enabled in all the labs that the School of Engineering supports. The default screensaver is blank and it timesout after 15 minutes. There is no password protection so if your screen goes black after 15 minutes simply tap a key or move your mouse.

If you have any questions feel free to visit us in Learned 1132.

About 1 hour ago the file server experienced an issue related to its storage subsystem which caused the drives hosted on it to be termporarily offline. We were able to restore service within a few minutes but the lingering effects can still be felt. If you were logged in to SOECS computers prior to 10:00a and are experiencing strange behaviour, please log off and then log back on.

If you have any questions please don't hesitate to stop by our office at Learned 1132.

Lighting Analysts have made their software available to students to download and run on their personal computers away from the University. This software is available from their website using the following instructions:

1. Open your browser to http://www.agi32.com
2. Find the Customer Login link
3. User = student-lai2464edu
4. Pass = student
5. If you receive an SSL warning import the key or allow the site
6. Click the EDU link
7. Download whichever software you want.

You will be prompted to request an installation key upon installation of the software and it should guide you through the process. Once the installation is complete the software will work until July.

This week we ugraded the AutoDesk Suite to version 2010 with the exception of Inventor, which will remain at version 2008.  The AutoDesk products include AutoCAD, Civil 3D, Revit Architecture, Revit MEP, Revit Structures, and a newly available AutoDesk Product, NavisWorks.

Additionally, we have done our regular repair of Gambit for the summer so Fluent/Gambit should be working now, and should continue to work until December 15th of this year.

ArcGIS has also been upgraded from 9.2 to 9.3.1.

These changes have not been applied yet to staff/faculty and GRA/GTA computers, but should be in the next week or so.

Engineering student organizations  can obtain email accounts and web space for their organization by going to:

http://www.silc.ku.edu/

SILC is Student Involvement & Leadership Center and they support email and websites for every registered student organization on campus.  They also have a website where the officers and advisor can go to request accounts and change passwords.

We are currently experiencing intermittent printing problems. This problem is affecting the print server that all printers are hosted on, so it is affecting everyone. We hope to have this problem resolved within the next few hours.

Thanks,

Simulia, the makers of Abaqus, have released a free student version that is available at the following URL:

http://campus.3ds.com/simulia/freese

We just rolled out 17 brand new computers for the CEAE lab in 1171 Learned.  These computers boast 4GiB of RAM, 250GB hard drives, an Intel Core 2 Duo at 2.8MHz, and a 512MB ATI graphics card.  This is a huge improvement over the existing computers that only had 1GiB of RAM, integrated  graphics, and Pentium 4 processsors.  Enjoy and let us know if there are any problems with the new machines.

PRICE REDUCED – EXCELLENT VALUE

There’s no limit to what students can create and visualize using 3D tools. With PTC’s Pro/ENGINEER, students understand not only academic concepts, but gain experience and academic success.

Click here to learn more and purchase Pro/ENGINEER Wildfire 4.0 Student Edition for only $99, that’s a $30 savings on the powerful software.

For a limited time, you’ll also receive a complimentary PTC Limited Edition Flash Drive.

The PTC Limited Edition Flash Drive includes:

• 1 GB of space to save your work on Pro/ENGINEER
• Pop-up widget featuring avatars Annie Engineer, Devon Designer and Pro/BOT who will introduce you to new online resources each month to develop your skills
• Special offers on PTC academic products

Let your creative juices flow!

The Pro/ENGINEER Wildfire 4.0 Student Edition includes all the tools that students need to model parts and assemblies, test theories, and explore their creativity, including:

• Pro/ENGINEER Foundation XE*
• Interactive Surface Design
• Advanced Assembly
• Behavioral Modeling
• Design Animation
• Mechanism Dynamics
• Simulation (Mechanica Structure & Thermal)
• Advanced Rendering
• Tolerance Analysis

*Pro/ENGINEER Wildfire 4.0 Student Edition does not include the following modules that are part of the commercial Pro/ENGINEER Foundation XE Package: Pro/INTERFACE®; for CADDS, Pro/INTERFACE®; for CATIA®, or Pro/PDGS®

Download Pro/ENGINEER today at this reduced price and get the PTC Limited Edition Flash Drive FREE!

1.    Go to the following URL: www.ptc.com/go/proestudent99

2.    Click the ORDER NOW button

3.    IMPORTANT: In the shopping cart, be sure to enter your PROMOTION CODE to qualify this special offer: 1-4V6KZB

Or call the PTC Customer Service at 1-866-585-3270 (M-F 8:30 a.m. – 5:30 p.m. ET) with questions or to place your order.

This offer is valid in USA and Canada only, for students, faculty and staff for their academic use. The Pro/ENGINEER Wildfire 4.0 Student Edition costs $99, plus you will also get a free flash driver. All orders are payable in US dollars, and prices do not include applicable taxes or shipping and handling charges. This offer is covered by a 30-day satisfaction guarantee. If you are dissatisfied for any reason you may return it within 30 days from purchase date for a full refund of the purchase price (less shipping and handling). Credit card, check, and wire transfer orders can be redeemed at www.ptc.com/go/proestudent99 or by calling 1-866-585-3270 (M-F 8:30 a.m. – 5:30 p.m. ET). Offer expires August 28, 2009, although PTC reserves the right to discontinue it at any time based on demand as quantities are limited. This offer cannot be combined with any other offers/promotions. Limit one per customer/organization. Not available for resale. © 2009 PTC