This morning between 7:24 and 8:15 the file serversthat provides access to your desktop and document folders were experiencing an issue after a storage update. This issue did not affect all users due to our recent storage reconfiguration, but nearly half of our users were affected.

By 8:15 this morning all drives were back online and user access was restored. If you are still experiencing an issue please reboot before submitting a ticket. If after a reboot, please submit a ticket as soon as possible so we can get your issue resolved.

Sorry for your inconvenience.

Hi, over the past several weeks we have been migrating over to a new storage solution. You perhaps remember the emails that were sent out in June. Well we are finishing up the last few users and one of the disks has run out of space. We were alerted of this early this morning and have begun the process to increase the space, but it's a lengthy process.

You might be wondering who is affected, if your username begins with a "C" or "D" then you will notice that your "U" drive is just about full. We are working on resolving this as fast as we can, please bear with us. In the meantime, if you are having any issues, please do not hesitate to submit a ticket, and we can update you when the issue is resolved.

Sorry for any inconvenience.

If you receive this email in your inbox, please DO NOT respond or follow links to it. This email is a phishing scam, trying to gather user/pass information form people.

This is not a legitimate email from anybody on campus, please keep in mind that nobody within IT will ever ask you for passwords.

Thanks,

The KU Portal is temporarily offline, KU support staff are currently working to resolve the problem. We will provide an update as soon as we have one. Please feel free to submit a ticket if you want.

UPDATE

Access to the Kyou portal has been restored. If you continue to have any problem accessing this service, please contact the KU IT Customer Service Center at 864-8080.

Thanks,

Proe Wildfire 3 is installed on nearly all the lab computers in both Learned and Eaton. This software appears to have some issues rendering parts on current hardware. The reason is due to the age of the software, until Wildfire is upgraded to at least version 5, this problem will persist.

The workaround is to create a file called config.pro and place it within the start in directory for Pro-E. There is a single line in the file and it is as follows:

graphics win32_gdi

Once this file is loaded by the software it bypasses rendering the parts through the GPU and uses the CPU. This workaround should only be applied if you are experiencing this issue, as it has the potential of causing other issues. It is not recommended to use this setting if you are working in production and are actually attempting to design and test a real part.

Currently access to the server that hosts the Maple license for the entire campus is currently not responding. A ticket has been filed with Central IT, and should be resolved  shortly.

We are currently experiencing issues with the servers that provide file storage for the School. We are working to get this problem fixed, and will update this page when it's resolved.

UPDATE 1:22

We are still working on this issue, several users have reported that they are unable to access the Internet. This is most likely because key folders for both Internet Explorer and Firefox reside on the drive that has failed. While you may receive several errors when you login, the computers will function, you just won't have access to your Desktop and My Documents folders. There is a folder on the disk C:\TEMP that is writeable to all users, or a preferable solution would be to use a USB key as a temporary location to hold files you are working on.

The system is performing a check on the drive that has failed and is currently 56% complete.

UPDATE: 2:13

System check is ongoing.

We have found a solution for those needing to launch Internet Explorer and or Firefox. Since both these applications rely on profile information that is currently unavailable, perform the following.

1. Click the Start button
2. For Internet Explorer
   1. type: C:\Program Files\Internet Explorer\iexplore.exe
3. For FireFox
   1. type: C:\Program Files\Mozilla Firefox\firefox.exe -profile c:\TEMP

UPDATE: 6:16

All services have been restored, all disks have checked out OK. We experienced a power event at some point Sunday evening which caused the cluster to be in an unstable state. We are looking into the exact action that triggered the failure, but feel it's an edge case that doesn't happen regularly.

If you experience any issues, please reboot your computer before submitting a ticket. If after a reboot you are unable to access all your files, please submit a ticket and let us know.

Sorry for the inconvenience.

Students at KU are able to download student editions of the Autodesk suite of applications directly from the Autodesk website. This software is good for 36 months.

Visit the following URL for more details.

http://students.autodesk.com/?nd=download_center

The KU departmental web server that hosts many departmental web sites is currently unavailable. IT support staff are working to restore access to these web sites.

We are currently experiencing an issue with home.ku.edu, you may get an error message stating that there are no logon servers available to service your request. We have notified the admins responsible and they are currently working on the problem. If you are able to submit a ticket, feel free to do so, if not, rest assured we are doing everything we can to get this back up and running.

Thanks,